Shipping & Returns

Effective date: September 4, 2026

FOOPE is operated by FOOPE, INC., a Delaware corporation with operations in New Jersey. This Shipping & Returns Policy applies to purchases made through foopefragrances.com.

Order processing and delivery estimates

Orders are fulfilled from New Jersey. Once an order ships, most deliveries arrive within 2–10 business days, depending on the destination, carrier service, weather, holidays, and other conditions outside our control. Business days are Monday through Friday, excluding federal holidays.

Delivery dates shown at checkout or in tracking updates are estimates, not guarantees. If we are unable to ship within the timeframe represented when you placed your order, we will contact you with a revised shipment date and the option to accept the delay or cancel the unshipped order for a refund.

Certain fragrance products may be limited to ground service or may be unavailable for some destinations because of carrier restrictions.

Shipping destinations

We currently ship only to destinations made available at checkout. If a country, region, or address type is not available during checkout, we are unable to ship there at that time.

We do not currently ship to P.O. boxes. Please provide a complete residential or commercial street address.

For international orders, the recipient is responsible for any customs duties, import taxes, brokerage charges, or other destination fees unless checkout expressly states that those charges are included.

Shipping charges

Available shipping methods and charges are displayed at checkout. Promotional free-shipping thresholds, when offered, are calculated after discounts and before taxes unless the offer states otherwise.

Tracking

When tracking is available, we will email it to the address used at checkout. Tracking may take up to 48 hours to update after a shipping label is created.

Address changes

Please review your shipping address before placing an order. Contact hello@foopefragrances.com immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters fulfillment.

FOOPE is not responsible for delivery delays or losses caused by an incorrect, incomplete, or outdated address supplied by the customer.

Missed deliveries and packages returned to sender

Customers are responsible for monitoring tracking and completing any carrier-required pickup or delivery steps.

If a package is returned to FOOPE because it was unclaimed, refused, undeliverable, or addressed incorrectly, we may:

• offer reshipment after the customer pays the new shipping charge; or

• refund the eligible merchandise amount, less the original shipping charge and any carrier return fees, where permitted by law.

Packages marked delivered

If tracking shows delivered but you cannot locate the package, please first check with household members, neighbors, building management, and the carrier. Then contact us at hello@foopefragrances.com within 7 calendar days of the delivery scan.

We will review the available tracking information and may assist with a carrier claim. A replacement or refund is not guaranteed when the carrier confirms delivery to the address provided at checkout.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. Contact hello@foopefragrances.com within 7 calendar days if an item arrives damaged, defective, leaking, or incorrect.

Include:

• your order number;

• a description of the issue;

• clear photographs of the product, packaging, shipping label, and damage; and

• any other information reasonably requested to review the claim.

Do not discard the item or packaging until we complete our review. If the claim is approved, FOOPE may provide a replacement, store credit, or refund, depending on inventory and the circumstances.

Final sale

Except for damaged, defective, or incorrect items, or where a return is required by applicable law, all sales are final.

We do not accept returns or exchanges based on:

• scent preference;

• change of mind;

• ordering the wrong item or quantity;

• minor packaging variations that do not affect use; or

• products that have been opened, sprayed, burned, used, altered, or removed from their original condition.

Digital gift cards and complimentary or promotional items are non-refundable and have no cash value, except where required by law.

Exchanges

We do not offer direct exchanges. If FOOPE approves a remedy for a damaged, defective, or incorrect item, we will explain the available replacement or refund options.

Approved refunds

If a refund is approved, it will be issued to the original payment method. Processing time after issuance depends on the payment provider and financial institution.

Original shipping charges are non-refundable unless the order was incorrect due to FOOPE’s error or applicable law requires otherwise.

If an approved return causes an order to no longer qualify for a promotional gift, the gift must also be returned unused. If it is not returned, its stated retail value may be deducted from the refund where permitted by law.

Order cancellation

Contact hello@foopefragrances.com as soon as possible if you need to cancel an order. We cannot guarantee cancellation once fulfillment has begun. Orders that have already shipped are governed by this final-sale policy.

Digital gift cards

Digital gift cards are sent electronically to the email address provided at purchase. Delivery is usually prompt, but fraud review, payment authorization, or an incorrect email address may cause delay.

Contact

Questions about shipping, delivery, damage claims, or refunds may be sent to:

FOOPE, INC.
New Jersey, United States
hello@foopefragrances.com